Everything and everyone else was in position, poised to go, but once again Max failed to show... The simple procedure of swopping the wheels escalated into a spectacle; a side show with a complete cast of players. The ever patient, ever helpful Euan; service advisor at the dealership and butt of all complaints, even those totally out of his control. And lovely Hugo, the driver, who delivers and collects the vehicles in understated style, his impeccable attention to detail allowing the merest mortal the opportunity to sense royalty. The words on everyone's lips, the look in everyone's eyes said it all: Enough is Enough!
Girding myself for Leo's disdain, I copied him in to a carefully composed email to the marvellous Max, explaining that it was a simple case of manners. Feeling it important to cover all angels, without prejudicing future relations, I counselled that good communication is an essential tool for survival in the modern business world. While text and electronic mail are de rigeur, and certainly have their place, they will never replace human contact. And simply failing to 'show' for a pre-arranged appointment is disrespectful of other people's time; a definite NO NO. Warming to my theme, I went on to say:
"Max, respect for others, and their time, is fundamental for good business relations. Certain boundaries should never be crossed, and this is one of them..."
"Max, respect for others, and their time, is fundamental for good business relations. Certain boundaries should never be crossed, and this is one of them..."
No doubt, Max's current business model is simply a first draft; now ready for the editor's red pen!
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